Total Quality Management

Participants are invited to join this event to tour an engineering and manufacturing setting while hearing as well as seeing principles of Total Quality Management in place and working effectively. Tour and workshop presentation will reinforce leading practices and methods for TQM practitioners.

Key Topics

• What is the current state of TQM and how does it relate to other recent movements in quality and human performance such as lean, self-management, Six Sigma, and job sharing?
• What are management and employee roles in TQM?
• What are the standard tools for TQM beyond mere involvement of employees in innovation and decision making?
• Is TQM measurable and to what degree are the gains merely focused on morale and team-building?
• Is TQM here to stay? Whose input do we need to be a truly TQM company?
• What is the role of engaging customer and top leadership in the TQM process?